Privacy Policy
Covers how we collect, store, and process your personal data in line with applicable standards for supported Pakistan regions.
LEGAL REFERENCE
Our Terms, Your Account, Your Rights
These are the rules that govern your account on 98hh — written to be clear, not buried in language designed to confuse you. We cover what you agree...
Pakistani Law ConsideredAccount Conditions ClearJazzCash & Easypaisa CoveredData Policy IncludedUpdated Periodically
What These Terms Actually Cover
When you open an account on 98hh, you enter into a binding agreement with our platform. These terms define acceptable use, account ownership, fund handling, and the conditions under which access may be suspended or terminated. Your account and any balances held within it are governed by these clauses. Transactions processed through JazzCash, Easypaisa, SadaPay, and Raast are subject to both our
policy and the terms of those payment providers. We do not override Pakistani consumer protections where they apply — our terms run alongside local law, not against it. Any conflict between our terms and applicable local legislation in supported regions will defer to that legislation. We aim for straightforward, fair conditions that you can read and understand without a legal degree.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
LEGAL CONTACT PATHS
Reach Us on Policy Questions
If any clause in our terms raises a question or you need clarification on how a specific condition applies to your account, our support team is available to explain it in plain language. We do not direct policy queries to automated systems — a real person handles account-level legal questions.
Team online
Live Chat
Reach our policy support team through live chat on the 98hh site. Available around the clock, with agents trained to explain account terms and conditions in clear Pakistani English rather than legal shorthand.
Email Support
Send detailed policy questions to our dedicated support address. We aim to respond within 24 hours with a plain-language explanation of how the relevant clause applies to your specific account situation.
Help Centre
Our help centre holds plain-language summaries of every major policy section. Browse by topic — account ownership, fund handling, suspension conditions — to find the clause that relates to your question before contacting us.
POLICY TRUST SIGNALS
Why You Can Read These Terms with Confidence
Our legal framework is written by people who operate this platform daily — not outsourced to a generic template. Every clause reflects real decisions we have made about how 98hh runs for...
Plain Language Drafting
Every clause in our terms has been reviewed for plain-language readability. We remove jargon wherever it does not serve a legal purpose, so you understand what you are agreeing to before you confirm account registration.
Pakistan Region Alignment
Our terms are reviewed against applicable local conditions for Pakistan. Where local law grants you rights as an account holder, those rights are acknowledged in our policy rather than written around them.
Payment Rail Specifics
JazzCash, Easypaisa, SadaPay, and Raast each have distinct processing flows. Our policy details how funds move through each rail, what timelines apply, and what verification steps are required for withdrawals to clear.
Account Security Clauses
We document exactly what security measures apply to your account — two-factor authentication requirements, session controls, and what happens to your account if suspicious access is detected on our end.
Policy Update Notices
When our terms change, we notify affected accounts directly rather than relying on you to check back. Material changes are communicated with a clear summary of what is different and when the update takes effect.
Dispute Resolution Path
Our terms include a documented dispute path: submit a query, receive a written response, and escalate if unsatisfied. We aim to resolve account-level disputes within five business days of a formal submission.
POLICY PAGE CONSISTENCY
How This Page Sits Within Our Legal Set
Our legal section is structured so every policy page connects to the others without contradiction. This page covers the overarching terms; sibling pages handle specific topics in depth.
Cookie Policy
Details what tracking cookies we use, why each one exists, and how you can manage your preferences through your browser or account settings.
Account Terms
Describes the specific conditions attached to your account — ownership, login security, inactivity rules, and what triggers a review.
Withdrawal Conditions
Explains the verification steps, processing timelines, and minimum thresholds that apply when you request a payout via JazzCash, Easypaisa, SadaPay, or Raast.
Promotional Conditions
Sets out how any active promotions work, what wagering conditions attach to them, and how expiry is calculated on your account.
Dispute Policy
Documents the formal path for raising a complaint, the response timeline we commit to, and the escalation options available to you.
Amendments Log
Tracks material changes to any policy page, with dates and a plain summary of what changed, so you can see the history of our terms at a glance.
How We Have Structured the Legal Section
Our legal section is built so you can navigate it without reading every page in sequence. Each section is tagged by topic, the language stays consistent...
Topic-Tagged Sections
Each policy area carries a clear topic label so you can jump directly to the clause that matters for your account without scrolling through unrelated conditions or reading the entire document from the beginning.
Version Dates Shown
Every policy page displays its current version date at the top. You can see immediately whether the terms you are reading have been updated since you last reviewed them, without asking support to confirm.
Cross-Referenced Clauses
Where a condition in one policy page depends on a definition from another, we link them directly. You never reach a term that requires outside knowledge without a pointer to where that context lives.
Accessible Language Level
We write policy pages at a reading level suited to a general audience. Technical legal terms appear only where they carry a precise meaning that plain language cannot reproduce accurately.
Account-Level Applicability
Sections that apply only to specific account types or transaction methods are labelled as such. If a clause does not apply to your account, we say so rather than leaving you to work that out from context.
Print and Save Ready
Every policy page is formatted to print cleanly and to save as a PDF without layout breaking. You can keep a copy of the terms as they stood when you opened your account for your own records.
Common Questions About Our Terms
Our terms are drafted to operate within the framework of applicable law in your region. For accounts in supported Pakistan regions, local consumer protections apply alongside our platform terms where local law permits.
Yes. Contact our support team and we will send you the version of the terms that was active on your registration date. We retain historical versions so the document you agreed to can always be retrieved.
Submit a dispute through our help centre, specifying the transaction reference, the payment rail used, and the amount in question. Our team contacts both the payment provider and your account within five business days.
Funds held in a suspended account are not forfeited automatically. Our policy requires a review before any balance action is taken, and we notify you in writing of any decision affecting your account funds.
We send a notification to your registered contact details when material changes take effect, with a plain summary of what is different. You can also check the version date on any policy page to see when it was last updated.
Our Privacy Policy covers this in full. We share data with payment processors — including JazzCash, Easypaisa, SadaPay, and Raast — only to the extent needed to process your transactions and verify your account identity.
Start by submitting a formal query through our support email with your account reference and a description of the decision you are disputing. If the initial response does not resolve the matter, our terms include a documented escalation path.